‘ServeBots’ bring futuristic dining wits to diners, while supporting rented wait staff, representing the ‘future of supplies service.’
(RestaurantNews.com) At Arirang K, a minion Korean barbeque hotspot in Johns Creek, Georgia, robots offer diners a uniquely futuristic wits and lighten the load on servers during peak merchantry hours. Since June 2022, four “LG CLOi ServeBot” robotic assistants from LG Merchantry Solutions USA have been profitable wait staff by twin them to guests’ tables while delivering multiple dishes at once.
“We’ve been serving gourmet Korean picnic and sushi for just over three years now, and we are unchangingly looking for ways to modernize the guest wits and provide largest service without increasing costs,” said Miok Kim, unstipulated manager of Arirang K. “LG is one of South Korea’s most respected technology companies, so we were excited well-nigh the endangerment to try out their brand-new robot. Its cutting-edge sensors and programming virtuously unhook supplies to customers and squire wait staff by reducing kitchen runs. Everybody liked the first two so much that we upgraded to four LG ServeBots to maximize service levels and guarantee that every consumer gets to see the robots in action. The consumer wits is moreover very important to us, and having the ServeBots move virtually the restaurant is a new and heady wits for virtually all our customers.”
As expected, guests quickly fell in love with the friendly-looking LG ServeBots that help unhook their succulent food. Social media mentions quickly grew as patrons posted photos and videos, and staff were constantly greeted by wide-eyed guests talking well-nigh how tomfool it was to finally see real functional robots in their daily life.
The LG CLOi ServeBot used at Arirang K (Model LDLIM21) includes three shelves that can each hold up to 22 pounds, and they automatically follow commands to travel to specific tables or when to the kitchen, so kitchen and wait staff can load and unload supplies from its shelves. This cuts lanugo on the number of times servers have to go into the kitchen, permitting them increasingly time for peekaboo to customers.
According to server Taylor Robinson, the ServeBots at Arirang K uplift server efficiency and consumer relations, in wing to generating excitement for patrons young and old alike.
“If you’ve overly been in a restaurant with Korean dishes, you know there’s often a lot of plates on the table, so I was definitely excited well-nigh using the LG ServeBots just considering there’s so many things to carry,” Robinson explained. “The main dishes that come out are mostly hot and can be dangerous, so the LG ServeBots are worldly-wise to help us by bringing those dishes out, and all we have to do is hand it off at the table. They take a lot off my shoulders, literally off my hands. I’m worldly-wise to meet the consumer at the table and hand the supplies off without any problems. Not to mention that customers just like seeing the robots in general, expressly kids, who get really excited well-nigh them.”
Offering up to 11 hours of operation on a single charge, the LG CLOi ServeBot can be programmed for a variety of floor plans, enabling multi-point deliveries ranging from restaurants to office complexes.
“The LG CLOi ServeBot is once delivering major benefits for customers and workers at Arirang K, and it’s perfectly positioned to hoist experiences and efficiency in retail stores and hotels as well,” said Jeffrey Weiland, B2B robotics team leader at LG Merchantry Solutions USA.
As the first commercial service robot to receive UL certification for unscratched operation in consumer environments, the CLOi ServeBot’s semi-autonomous operation offers businesses a plethora of firsthand benefits, including the widow sustentation and grassroots promotional value gained through customers’ social media sharing, Weiland explained.
According to Aaron Kim of Bravo E Tech, who introduced Arirang K to LG CLOi ServeBots, this successful implementation may well represent the future of supplies service.
“As a visitor that promotes new technologies to goody the hospitality industry and its customers, we are unchangingly excited when we can show merchantry owners how a new tool or product can rivet guests, encourage multiple visits and result in positive social media mentions,” Kim said. “While the owners of Arirang K weren’t sure how the robots would perform or fit in with their daily operations, they understood the value of stuff the first place their customers would wits a robotic wait staff assistant. After just two weeks, the first two LG ServeBots had once proved to be a hit among guests and staff, so they ordered two more. I think that speaks for itself.”
Bravo E Tech’s main merchantry is producing and selling commercial-grade golf simulators, and its relationship with LG’s commercial exhibit merchantry led to conversations well-nigh how using the new LG CLOi ServeBot would fit perfectly with their merchantry model, add a new revenue stream and help overstate their industry reputation for injecting novel entertainment and technology experiences into restaurants.
Following the product’s initial success at Arirang K, the owners expressed unconfined interest in using LG CLOi ServeBots in flipside upcoming restaurant, while Bravo E Tech plans to promote the technology to other partner businesses and may plane recommend the robots for its franchisees and corporate Bravo E Tech locations.The post LG Robots Unhook Korean BBQ, Delighting Customers at Suburban Atlanta Restaurant first appeared on RestaurantNews.com.